Shipping & Returns
REFUND POLICY
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
However, you are not entitled to take goods back for a refund if: You have changed your mind and decided don't want the goods, you find cheaper goods elsewhere, the person you gifted it to does not like it or want it.
SHIPPING GUIDE
Should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by EMS or CourierPost. All items shipped are insured. Note that air and ground shipping times are measured in business days. Next Day delivery option is available only in New Zealand.
FREE SHIPPING
Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.
DELIVERY TIMES (available options)
- 1-4 Business Days through CourierPost (NZ only)
RETURNS
Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective, will be deducted from any refunds given.
INSURANCE
Players Paradise provides insurance coverage for every item we ship out.
SHIPPING RESTRICTIONS
Certain addresses we can't deliver to (such as PO Boxes, APO, or F.PO addresses). Please provide us with an address you are sure receives international shipments. Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
SHIPPING AND ITEM PROBLEMS
If a shipped order was lost or damaged, courierpost must conduct an investigation. Please contact us to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, courierpost will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Players Paradise and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, Players Paradise will gladly refund your original payment.
When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact us within 5 days of receipt of your shipment to make any necessary corrections. If the item received is different than what was ordered, please contact us within 5 days of receipt of your order. If you believe that your automatic watch isn't working properly, please contact us immediately. Product discrepancies not notified to us within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective. Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.
PACKAGING
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. We reserve the right to replace the original packaging of products sold herein. We cannot guarantee a replacement of the manufacturer’s original packaging.